Terms and Conditions

LoveJewel Treasure Treats

Agreement Form Terms & Conditions

We will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract.  We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined.  If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered unless it does not met company standard.

Allergy Disclaimer

Please be aware that all ingredients are processed on the same equipment (eggs, soy, wheat, coconut).  Although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen. Also any medical reaction will not fall upon the company. We are a sugar base company that rarely caters to diabetic needs. Although by request we will attempt to make low sugar adjustments within our recipes without altering the branded rich taste.

Design Variations

Although we make every attempt to provide an exact design and to match colors. custom cakes are a work of art. It may not be possible to match an exact shade of a color or design but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color or design is not achieved or if a variation occurs due to lighting.  In the event that a major variation needs to be made we  will communicate this to the customer and seek re-design approval.

Care and Handling

We are not responsible for any damage to the cake after pick-up or delivery or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s).  Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below. 

We highly suggest at no time should faces be smashed in cakes as it is a major safety hazard. Unless you have specifically request a smash cake. Our cakes contain center rods. We are not liable damages or medical cost if cakes are mishandled in this fashion causing bodily injury.                    

If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of  LoveJewel Treasure Treats.  you are responsible for verifying address you've provided. If changes needed please contact before delivery. Be sure someone is available to retrieve order. After three attempts to contact. Order will be left at location or taken back. No refunds are issued under this condition. Distance travels will consist of higher delivery fees than usual rates.

In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with the bakery.. The person placing this order should obtain a notice of plant safety, in question, from the florist. We are not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.

Deposits, Payments, Cancellations
It is customer responsibility to read Terms before final purchase.

A deposit of 50% and a signed contract is required to consider this an order and contract for services to be rendered.  The remaining balance is due ten (10) business days prior to the delivery date. Any changes to this order must be made no later than ten (10) business days prior to delivery. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges.

All deposits are non-refundable. There will be no credit given for orders cancelled inside of ten (10) business days. For cancellations with more than ten (10) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be reused. This offer is subject to the date being available.

If full payment is not received by the due date the order will be cancelled.

Refund Policy

We will not offer refunds or exchanges for custom products that meet our quality standards. We will not offer refunds for orders complaints past 24 hrs of delivery. No refunds for mispellings, flavors, damage due to heat, cracking of cake structure, drops by customer, or taste complaints. Please be sure to contact about any order concerns immediately once you have received and or shared product. Anything pass this time period will not be reviewed.

Once your order is placed. We will assume you have read and agreed to terms and conditions. If company sees fit for refund only a partial refund will be issued no matter the circumstances. As labor time still has to be rendered. Give 3 to 5 buisness days for funds to be issued out. Thank you. This policy is subjected to change at anytime